Fair Usage Policy – Data Access & Egress

TABLE OF CONTENTS

• Read-Only Replica Compucare Database Access
• Data Export & Egress
• Included Usage
• Chargeable Usage

This Fair Usage Policy is designed to ensure that customer access to data within the Compucare on Azure platform is provided in a way that is secure, performant, and cost-effective for all customers, while preventing misuse that could adversely impact the platform or incur disproportionate infrastructure costs.

Read-Only Replica Compucare Database Access

• Customers may be granted read-only access to a replica database for reporting, analytics, and operational queries.
• This access is intended for:
  • Ad-hoc querying
  • Business intelligence tools
  • Operational reporting
• The read-only replica must not be used for:
  • Full or repeated database extractions
  • Data warehousing replication
  • Automated bulk exports or scheduled full database pulls

Replica databases consume shared platform resources. Excessive or inefficient querying, including large scans or frequent full-dataset reads, may degrade service performance for other customers.

We reserve the right to:

• Monitor query patterns and resource usage
• Throttle, restrict, or revoke access where usage is deemed excessive or outside fair use
• Recommend alternative data access patterns (e.g. scoped exports or APIs)

Data Export & Egress

Data egress refers to data transferred out of the platform, including but not limited to:

• Exports from databases
• Downloads from storage accounts (e.g. files, reports, backups)
• Transfers to external systems, clouds, or on-premise environments

While reasonable levels of data export are included as part of the service, large-scale or repeated data egress incurs direct cloud provider costs.

Included Usage

Unless otherwise stated in commercial terms:

• Moderate, infrequent exports aligned with normal business operations are included
• Standard report downloads and user-initiated file access are considered fair use

Chargeable Usage

Additional charges may apply where:

• Data egress volumes exceed agreed thresholds
• Customers perform frequent bulk exports or full dataset downloads
• Storage account egress generates material outbound bandwidth costs
• Data is systematically replicated to external platforms

Charges will be based on:

• Actual outbound data volume (GB)
• Cloud provider egress rates at the time of usage
• Any additional platform overhead incurred

If customers have specific data integration or extraction requirements, these should be discussed in advance so that appropriate commercial and technical arrangements can be agreed.