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Managing Network Drive Access in Citrix
You may find that when you are trying to add attachments into Compucare 8, you are unable to view your own documents and files, e.g. emails or diagnostic results from another system. This is because of how Citrix handles network drives and permissions.
To alleviate this issue, please follow the instructions below.
This only works through the Citrix Workspace app, not the Citrix web browser.
1. Log into the Citrix Workspace app, and launch Compucare 8 Live or Test.
2. With Compucare open and loaded, click on the up arrow in your system tray located in the bottom-right corner of the screen, and look for the Citrix icon.
Right-click on this icon and click Connection Center.
4. In the box that opens, single left-click and highlight the second folder in the drop-down (named DC-CTX-???-?? usually).
5. Once highlighted, click on the Preferences button on the right side of the screen.
6. Click on File Access from the options at the top.
7. Click Read and Write if this isn't already chosen. If it is already chosen, click on Read Only, then click on Read and Write. Then click Apply and OK at the bottom of the window.
8. Exit Compucare and Citrix and then re-open Citrix and Compucare. Next time you log in to both, your network drives should be available.
Finding Your Documents in Compucare
1. Add an attachment anywhere in Compucare, e.g. against a booking, episode of care, or directly against a patient. For an example of how to do this, see Adding an Attachment to an Order.
2. Click the Drag and drop or click here to browse and upload option in Compucare. This will open a File Explorer window.
3. In the window, click on This PC on the left-hand side of the screen.
4. Under Devices and drives, click on Local Disk (C:...).
5. Click on the Users folder.
6. Right-click your username and select Pin to Quick Access.
7. Once done, click the X in the top-right corner to close the File Explorer window and then click the Drag and drop or click here to browse and upload option in MyPen.
8. The File Explorer that opens should now have your username pinned to the left side of the screen.
You can now get to your Documents/Downloads/Desktop folders quickly.
The Quick Access option should be pinned moving forward. If it ever disappears, repeat the steps in the Finding Your Documents in Compucare section of this article.
For help with your files, please call the Helpdesk on 01522 872000 or email them at [email protected].
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